One of your stylists did a wonderful job the other day with fixing what another stylist couldn't do. I was frustrated and in the end, the other stylist just didn't know enough about color. In any case, I"m very happy with my hair. I have been going to Chatters since I moved here almost three years ago, and my only slight criticism would be with respect to styling. I always bring a hair clip or something like that to put in my hair afterwards because I never get a good style with my service. I make sure I have nothing else to do after an appointment but go home as a result. I think that when someone drops over $200 they should leave with their hair looking like a million bucks! Part of the problem is that the stylists never want to use any product, so I leave with limp flat hair. I have seen ladies come in specifically for a style for a special even perhaps, and leave with a lovely do, but I think every service should come with that level of style.