I used to go here and enjoy the pampering experience. However I needed a cut and my stylist had a day off so I needed to see someone else there. She was nice and I received a good haircut. The next time I wanted highlights and a haircut and I called to make an appointment with my original hairstylist she was off on both of my available days. So I made an appointment with the other stylist and asked the receptionist to tell Maddie that I would try to see her next time. During the last bit of my appointment Maddie was in the salon and I said to her that I thought she was off as I tried to see her. She was so rude and said she was too busy for me. My last hair appointment cost me $260 and I left so upset. Never ever go here as there is such a lack of professionalism and customer service.