Very unprofessional. I got a forward helix piercing and was not asked to sign any sort of waiver which was fishy. I had a lot of problems with it, and it even fell out of my ear. I asked for a refund and the piercer insisted I signed waiver saying no refunds when I was never asked to sign anything. I asked to see my signature on the waiver and she would not show me (because it doesn't exist). Additionally, when I got the piercing done she said it would take 15 minutes but it ended up taking around 45. I've also talked to many others who have had bad piercing experiences at this place. Completely unprofessional and not a good place to get pierced.