I understand that this, 1 to 5 star rating is for VALID customers to actually rate this business.
Sadly, it has become a "High School" popularity contest.
1 individual was given a suggestion to tan SAFELY and she chose not to. Insists she can handle, what she is telling staff she wants to do. This customer later is burnt. Had she followed staff recommendations and NOT insist on her own, this WOULD have been prevented.
Still she had asked for her account to be put on hold (something that they do not do for unlimited monthly packages). They agreed. Then after 2 days, they offered her a refund(minus the minutes she insisted on) when she started to become very aggressive and was showing very unacceptable behaviours for a grown woman! The refund was not sufficient therefore she had her ADULT "FB friends", that have never been, don't live in the area, come here to bash this business and give it a 1 star rating.
So basically, google reviews are NOT what you can call, "Accurate", as people like this, abuse this right.
This is a very sad world we live in. I do and will continue, to pray for these individuals who were obviously not taught the right way in life 😕