I used their services before for updos and other hairstyles and was satisfied then. However, this was the first time I gotten a haircut from them. I asked Krystel for parted bangs and a trim expecting a good experience but was left disappointed. For the bangs, I showed her a photo for reference. However, the bangs ended up looking very choppy and poorly made. It did not look natural with my hair length at all. The overall trim was mediocre but better compared to the bangs. Very disappointed in the results and will not be using their services again.