My wife and I have used this pharmacy on many occasions over the years. Our last experience wasn't exactly ideal so when I got home, I decided to read their reviews. A common reply from this business is that they had wished the unsatisfied reviewer would have first contacted the Rexall customer service toll free number before leaving a negative review. This seemed fair to me and so rather than write a poor review, I called the customer service number. As a result, I received an immediate response from Bashir, the district manager, and another subsequent follow-up from Ana, the pharmacy manager. Without going into great detail, I just want to say how impressed my wife and I are with their empathy, understanding and follow-up. Mistakes can happen to anyone and everyone has an off day now and then. Thank you to Rexall management for listening and taking appropriate action to ensure that our experience is not repeated. Great staff, products and service... thank you. Dave Carnahan