Bought my mom a Groupon for this salon - cut, full colour, shampoo = BIG MISTAKE. I have never been to such an unprofessional salon in my life. We get there at 10:55am for an 11am appointment only to walk into a busy sitting area, quickly realizing that there were 3 of us with an 11am appointment and the stylist not even at the salon yet. We waited 30+ mins before my mom was even taken up for her turn. The ladies at the salon seem to be more interested in talking to each other than working on their clients. There was another girl there looking to dye her hair purple and one of the stylists didn't agree and ended up sitting next to me complaining how people can't decide what they want, how purple and bleach is a bad idea and basically venting about the customer to me - it was so awkward. Sora herself was dying her own hair while we were there, getting one of the girls to help apply the dye to her hair. When she wasn't doing that, she was on the phone. When she wasn't doing that, shes was in conversation with what looked like friends/can that kept popping in. Overall was just a very chaotic, unorganized, unprofessional experience. Wouldn't go back again.