I've had my hair cut here once by the owner herself. She was nice enough but didn't listen to what I wanted done with my hair what so ever. She cut it to my ears and told me she had to to get rid of split ends, I realise alot of the lower length of my hair was not on the best shape as I had had bleached hair for years but when I ask for a.shoulder length cut I expect that and my hair dresser doesn't get to make that decision without getting an okay. After that I didn't go back for a long time .. I went back recently inquiring about different procedures for my hair which is now bleached again. And she flat out refused , there was no discussion, no helpfulness, she actually had the audacity to grab a piece of my hair and say I wouldn't even touch your hair with color. Now im not a professional, but I went to another place and they had no problem explaining how they would tackle my bleached hair with milder chemicals and no more permanent dyes until my hair is back to a healthier state. To be completely honest I think this is a terrible place and completely believe the bad reviews, I've never once even been greeted with a smile when entering. Terrible service.