I told them I only had about an hour and a half. I was there for 2.5 hours. I told them I just wanted my roots toned; she coloured it instead and then toned it and it still was yellow and the roots didn't match the rest of my hair what so ever. Told them I wanted layers in the hair cut; she took literal chunks out of my hair. I now have to go somewhere else now to fix the cut and I have had to colour my own hair twice since 2 weeks ago to fix the colour- it is finally where I wanted it to be before I went there. Worst part about it is, this was the instructor. I contacted them this morning and still haven't received a response. I even sent them pictures and posted it on Facebook. Unfortunately, this visit was fine and the students/instructor was nice but the end result is leaving me in tears.