I booked an appointment here for 12:10pm and had a hard time finding the salon because it’s tucked in on the side of a large plaza. I arrived 9 minutes late, a women with red hair was very rude and said “you’re late and the hair stylist doesn’t have time for you”. No grace period was provided, no alternative solution was provided to possibly reschedule for another day or wait around for a bit. It doesn’t matter if you’re the most gifted stylist in the world, if you do not know how to treat people with kindness, you are nothing.