While the cut was nice, Mia didn't talk to me! She was literally going to do just a straight cut. I had to ask about the shampooing and to actually give me a style. I had even come in a few days beforehand to talk to someone to ensure that I would have enough time and confirm the services. Mia didn't ask me about my routine or preferences and in the end, cut my hair way too short. I specifically told her I need to wear a bun and she left me with hardly enough length to make a tiny ponytail. My hair length is a big deal where I work so I mentioned it a couple of times. We discussed (at my prompting) cutting 10-12 inches and in the end, it was 16 plus she still had to trim it up as one end was very crooked. Maybe it was because I was her last appointment on a Saturday but I did not get the experience I expected.