Horrible experience the mutilated my hair . The persons name was Fresh run far away from this woman . Not only did she butcher my hair , I told her several times she was going to short , then she just started taking chunks out of the back with a razor . New hairdresser said there nothing that can be done until it grows out a bit., she was horrible afterwards trying to blame me. Ben there own receptionist said it looked bad and nothing like I requested.