This was the worst experience I have ever had with the Blo franchise. I have been getting blowouts at other locations for the past 2 years and have never had an issue. This location however was despicable.
Yesterday, it being my birthday, I decided to book a 3:30pm appointment for a standard blowout. I arrive at 3:25pm to be greeted by one of the staff and told to take a seat and that she would be with me in a moment. Meanwhile, another client who had arrived before me was taken by this staff member to start her appointment. For THIRTY minutes, I sat there. Neither of the 2 staff members on duty approached me, and no explanation of any delay was made. Finally, at 4pm, the other employee greets me and I ask her why I was waiting 30 minutes when my appointment time was at 3:30. She looks at the schedule and realizes that the woman who arrived before me was actually scheduled for 4pm.... I'm livid at this point and am assuming I will have some kind of discount or free blowout at another appointment.... but no. I proceed with the visit, seeing as I had waited long enough already and that I would be out of there in 45min as that is how much time it normally takes, but my appointment lasted until 5:15pm. I had to cancel my other scheduled appointments because of this delay... on my birthday, let's not forget. Still unhappy, I speak to the other staff member who had originally greeted me who had taken the other woman before me - and she proceeds to blame me for not being on time. When I explain that she checked me in at 3:25 she says "well we were running behind, and the other woman was here before you"... I tell her this is not how bookings are conducted and that being a dentist I can understand if a client shows up early but you are to respect the schedule. This information clearly went over this girl's head and said I can email someone a complaint if I felt like it. Not a single discount was offered, not a single apology was made - and to top it all off - they force you to tip 20%. The machine won't let you adjust the tip percentage. Then to make matters worse, I discover later in the evening that the stylist didn't even remove the knots in my hair from under my head. I'm deeply disappointed in this "service" (if yoi can even call it that) and I will be sure to tell every woman I know to avoid this place like the plague.