Extremely disappointed with the service I received today. I came in for a colour consultation last week and was booked in for a colour correction appointment. Upon arriving today, I was told by my stylist that she didn't have time to perform the service I had booked. She said there was time for highlights but not for the full-head colour correction- which I very clearly stated that I wanted in my consultation. As I've received before, I had prepared for a long appointment by clearing up my schedule, yet the salon had not been prepared.
Both for my consultation and for today's non-appointment, I commuted for over 2 hours. I also lost money from booking off work today when it turns out I could have worked. The entire point of coming in for a consultation is to assess the service required from the institute, yet after doing this I was still incorrectly booked and told to reschedule (something that is not easy for me to do considering my work schedule).
Not only was this ordeal itself a major inconvenience, but the way it was handled by staff was highly unprofessional. Rather than apologize and immediately attempt to remedy the situation, my stylist simply said 'Ya we don't have time for that today, we close at 4. You can try to reschedule at the front desk."
Would not recommend this Institute to anyone. Disorganized and unprofessional service.