The biggest mistake and regret was doing my hair with Vern. All she cares about is money, she has absolutely no passion or proper knowledge on all types of hair. She is a young girl who works at her mothers salon and pretends she knows it all. She lacks customer service skills and is rude and scams people on products, selling shampoos that “ strips box die out” which is a joke. I came in wanting balayage and walked out with random patches of weird Colours that are barely blonde and I have breakage and damage all over my head. I confronted her about this several times and Got nothing from it. She had no desire to help me, offer me anything and was very defensive.
I’m sorry, but from what I recall no one said one threatening message and I have conversation to show for that, as for a salon who advocates for their clients to be satisfied, once again you arent resolving the issue, rather continuing an immature approach to the situation. All I wanted was for my hair to be fixed, no ones looking for a freebie. I’m glad you replied in such a way so future clients can see this response.