I’m a bit late in posting my review! I had a hiccup the first time around, I didn’t communicate well when I spoke with Sierra, so I didn’t get what I envisioned. I called back and spoke to Rodrick and he got me back in with Sierra. I found out my hair is fine not thick so it has to be cut a certain way to get long layers, who knew! I also learned that my version of strawberry blonde is actually golden blonde. Long story short, I learned, Sierra learned and it was all good! I love my hair! I will say, when I called back to inform Rodrick that my first cut and color wasn’t what I envisioned and that I wanted it redone, I was worried he would be rude or Sierra might be mad or upset but they weren’t like that at all! Roderick and Sierra were kind and accommodating. Sierra assured me that it’s okay to express concerns and that she wants me to be happy with my hair. They have a customer for life, thanks y’all!