I'd called on a Saturday during holiday party season with the pipe dream of getting my hair cut. Joanne didn't have any time available then, but told me I could come in the next day (Sunday, though they were closed) and she'd do it then. I came prepared with references (as you do when you're chopping off a bunch) and it was so refreshing to not be second-guessed in my choice! Hair is hair, and it grows back if it's too short, and I was so happy Joanne was on board from the get-go. She made my hair look cute and cool and thoroughly exceeded my expectations! Also, the conversation while I was in her chair flowed. It was like I was catching up with a friend from school. Joanne was so sweet and kind and encouraging, I cannot recommend her and her salon enough.