Ulta Beauty

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4.0 Google Review

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7000 Market Pl Dr, Goleta, California, 93117, United States

(805) 685-2060 www.ulta.com/stores/goleta-ca-547

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Melissa Perez

Jan 26, 2018

First off as I was making my way through Ulta store @ 7000 Market Pl Dr, Goleta, CA 93117 between 12pm-1:30pm on 1/26/18 I was appalled at over hearing a store associate speaking negatively about customers within ear shot of myself shopping the store. It was awkward & uncomfortable to say the least. The associate that was gripping about customers stating that she can't get anything done because a customer will walk up and start moving display items around again this person was Deborah at least that is what she stated her name is, but she as well as a few others were not wearing name badges. She is tall, Caucasian, about late 40's, 50 or 60, medium length dark brown/black hair, severe red lipstick on. She did approach me to ask if I needed help, and that seemed insincere especially after hearing her speech beforehand. I said I am looking for an eyeliner by Ulta, and I was in front of Ulta products to which she made it seem like I was well equipped after finding Ulta brand she slyly distanced herself from me. Her co-worker whom she was complaining to however stepped in shortly after Deborah departed. Allie asked if I needed help, I told her yes I am looking for an Ulta duo eyeliner, and Allie actually remembered the product & explained it is a seasonal item then she went on to see if she could find me the plum shade I fell in love with. We both searched and found Mystic Ulta eyeliner to be the best match. I thanked her and continued shopping. I then was trying to find a lip scrub, and was guided by another friendly associate to Pacifica brand lip scrub. I thanked her and tried the lip scrub out on my wrist and carefully chose the lip item in front that were all opened. As I was testing what clearly was a used Test item, that is when Deborah decided I need a stern talking to. She said I am not allowed to try items on, and I said it is a tester & has already clearly been used many times as such. She snottily said it will say tester on it if it is a tester. I then asked her name, and pointed out that she should then remove all the items in the front that have been opened so no one else buys them and or mistakenly uses them as a tester. She said well then we wouldn't be able to sell them....I was shocked! She clearly could see & I pointed out all the lip items in the front display were all opened way before I got there & all were clearly being used as testers!!! So for her to attack me for not doing her job was quite the opposite of the very Top notch service I always get from Ulta. I got the feeling she doesn't even like her job or customers, and though I had my hands clearly full of items I happily found to purchase she treated me like an unwelcome customer as she clearly can't stand any of us a she stated earlier to her co-worker. So, I get that she hates her job & customers but don't feel she had the right to take out her aggression on me. I have never ever been so aggressively approached by any customer service person Ever! I am happy to say that this kind of customer service is not my normal experience, and I left happy with the items I was able to find. I am however still horrified that she did not remove the items from the Pacifica line that were all open and being used as testers! That means she will knowingly allow her co-workers to sell used items, and let customers buy from items that were already used in store!

Jennifer Yepez

Oct 30, 2017

Lovely place. The personal were really helpful

Jun 19, 2017

One person working checkout, six people in line. Took twenty minutes to get out of store. Wouldn't you think checkout would be a priority for sales? There lucky I even waited. No wonder Amazon is killing it who wants to deal with that

Ashley Mcgrogan

Feb 5, 2017

Good selection. It's nice to have both higher end products and more budget friendly options at the same place. Occasional good deals on certain products. They don't bother you much with the rewards card either which is nice.

Shelbi Thompson

Apr 20, 2017

My experience at the hair salon was sub-par. The reason I decided to try the hair salon at Ulta was because I received via mail a coupon for a $30 cut and style for new guests. It said to book online by 4/19/2017. On Wednesday the 19th, I didn't have access to wifi, so I called and made an appointment over the phone. The woman I spoke to said there were no walk-ins available for that day, so I made one for 1 o'clock the next day (Thursday). When I arrived Thursday at 1, there was no one at the salon counter. After waiting a few moments, I went in search of an employee. The store was nearly empty, so I found one immediately. She directed me to Cecilia, who was to be my stylist. Cecilia acknowledged me then promptly walked away with some guy she had been talking to. I continued to wait at the salon bar for an extra 5-10 minutes while various other employees asked me if I had an appointment and didn't seem to know where Cecilia had gone. This all happened while on my lunch break, so I was under a time constraint. Strangely, it wasn't until 3:54 pm that same day that I received a text confirming my appointment at 1 pm. A miscommunication about appointments is understandable, but I found Cecilia's behavior to be unprofessional. Additionally, I was not very satisfied with the haircut she gave. I asked for layers and a trim - I said that I don't mind sacrificing a bit of length if it makes my ends look healthier. But after she was finished, I had to ask her to go over certain spots again, because there were still lots of noticeable split ends. She also didn't cut the hair framing my face at all until I specifically requested. My hair also felt very dry after the blowout. I was curious about the products she used. She used Redken anti-frizz shampoo, which I don't feel was very appropriate for my hair type. I'm not sure what hairspray she used (she wasn't sure when I asked), but it didn't seem to have any heat protective elements. My hair felt damaged after the blowout. And finally, she was very rough with the way she handled my hair. She neglected to brush out any of the tangles after washing my hair, so each time she made a long pass with the comb, it ripped out some of my baby hairs. I could see them knotted in the comb after she was finished. I'm not usually tender headed, but that hurt. Disappointingly, I forgot to bring the coupon with me to my appointment, so I paid full price for this negative experience.