Ulta Beauty

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2.6 Google Review

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342 Lakewood Center, Lakewood, California, 90712, United States

(562) 272-0281 www.ulta.com/stores/lakewood-ca-730

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Google Reviews

Sleepy Ness

Dec 10, 2017

Customer service here is amazing! Management is very attentive to needs and does not hesitate to accommodate them. Worked here as a security officer and love the environment

Lacey E.

Mar 7, 2018

This is the worst Ulta I've ever been to. I hate leaving negative reviews but this place is always a mess. Nothing is ever in stock and nothing is ever merchandised.I work in retail and to see a store that's like this on multiple occasions is just shameful. Ive only come here when I can't get to the one in Downey. No one ever greets you and keeps on with their conversation and they all look like they hate their job. I've come here three times in the last few weeks and the store looks like the mess that was here three weeks ago, hasn't been addressed or the isles been straightened up ever. Came in to find nyx lipstick, it's a mess. It has been tgis way everytime i come in. All the lipsticks are laying down in their display and in the wrong spot and honestly looks like walmart after black friday. I don't know if the staff just doesn't care or management doesn't care or both but it's a real shame. ULTA is one of my favorite stores.

Naomi Diana

Nov 18, 2017

Extremely dissapointed i went about 2 weeks ago some dark hair lady was working their totally rude my son set off an alarm for a perfume and she came at me and my family wrong! I felt so unwelcome we just left second time came around i went a couple days ago i go to rush to some blonde tall lady and ask her for a product that people have been raving about on social media totally rude there was noone in the store besides the lady already at checkout all she was did was look at me like i was stupid talked to me like a child and said when i have time i will help you( take in mind the stores empty and walking in ulta the mirrors u can tell shes just conversating with her coworker thats it. ) she was just so fake she gave me a blank stare no words so i said ok and i hanged aroubd the front section to see other products for christmas , at this point me a long time has passed and shes still doing nothing and i have a toddler that isnt going to sit for 20 min just so she can answer a yes or no question so we start looking its not until a another customer i believe enters the store and she so happened to be well dressed and makeup on that she helps her than "helps us . " and all she was so fake came fast with a smile and said come this way see we dont have it like seriously so unecessary i work graveyard and if i go without makeup doesnt mean u get treated differently at all thats the point of going to a makeup store try something neew to buy something is seriously wrong with the employees that work here i have never ever made a complaint in my life about stores but this needs attention and awarness its ridicolous just writing this gets me upset. But i still love ulta and will continue to go to other locations like downey or south gate but not lakewood mall ! Do not waste ur time here!

Magaly Najera

Mar 24, 2017

Usually I have no complaints about ulta, don't really care about customer service, because I simply always just go in, get what I want, check out, and leave. Until today, where I actually did call in asking for a question. I dye my hair using John Frieda box color. And I'm trying to go lighter, so I was calling for a specific shade, I live all the way in long Beach, was driving up all the way through bixby knolls hitting up every pharmacy I saw, unfortunately they don't carry to many options. So I decided to wait it out for 30 minutes. Was near Lakewood anyway. So before I decided to go to the store. Why not call right? That's what I did. Knowing they carry that brand. All I wanted to know is if they had a shade. I got a male who answered. My question was "hi, I was just wondering if you guys carry John Frieda?" Which of course was gonna be followed by the shade question. But his rude ass just said "no, we don't" CLICK.......So, in I go. You want something, do it yourself. What do I see, a John Freida sign. The hair line has its own F***in section. And you don't carry it???! Foh.