Kriza Aveda Salon Spa - Studio City - Los Angeles, CA

Kriza Aveda Salon Spa - Studio City

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12132 Ventura Blvd, Los Angeles, California, 91604, United States

(818) 506-1220 krizasalon.com/studio-city.html

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Reviews

Nicole

Nov 23, 2021

Unprofessional

William was extremely rude and very unprofessional, cannot recommend avoiding this place enough

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Dana Alyss

Oct 22, 2017

I'm not one to normally write reviews, but after the nightmare experience I've had I need to share. I had gotten my haircut at this salon a few times. The price was good for the simplicity of what I get done and hair grows back if they screw it up. However, I decided after having my natural hair color for the last 6 years that I wanted to do something fun and dye it again. I wanted pink tips underneath because it was something I've always wanted to do and always worked jobs that weren't okay with different hair colors - The place I am at now embraces originality and so I wanted to finally do it. My stylist, who is a "color expert" was nice and I've had her before but something was always getting lost in translation. This time, I was saying pink underneath she was saying balayage. I said no, more subtle, pink underneath, and brown on top. I didn't want my entire head pink. After paying almost $150, the dye job was almost unnoticeable in the front but she told me that you could see it from the back. I trusted her since I couldn't see it from the back and since I had never had it done before I figured that was correct. So I left the salon and for the next few days I showed my friends my new hair, all who said it was barely noticeable, looked completely brown, and that it looked terrible and I needed to go back to get it fixed. Seeing as they could see what I couldn't I called to schedule to get it fixed to what I wanted. I was told I would get a call back and had to call 2 more times to finally speak to someone because they weren't calling me back. Almost every time I have ever gone to get my hair done, have had a friend get their hair done, family etc. If you aren't happy with it, they fix it for you. However, I was told that I "was notified it would fade" - fading wasn't the issue, the issue was that it looked bad right after I got it done. Then, I was told that they would fix it but they would have to charge me. I told them I was not going to pay another $150 to have fixed what they didn't do right the first time. They said they would have their manager call me to schedule to have it fixed - and I never heard from anyone after that. I called the corporate office and sent an email to the complaints department, who all told me that the salon should fix it free of charge, but that I would have to talk to the individual salon. Who wasn't returning my calls. So I tried to dispute the charge with my bank, I sent in the photos of the before and after showing that my hair looked exactly the same and that you couldn't see any color and that the service was not what I paid for. My bank returned the money, only to have to tell me that they would need to take it back because the salon was disputing my right to dispute the charge. I have been in an ongoing battle back and forth for the last month and a half and NOW I have been told that I have to get a written explanation on company letterhead from another salon explaining the steps needed to fix the problem in order to get my money back. So now I have weird blonde streaks in the back of my head that are clumpy but luckily can't be seen with my hair down. Don't waste your money. They are not color experts. If you're going to pay $150 go somewhere that is worth the $150. I am still going to continue to try to get my money back.

Isabel Anne

Mar 1, 2018

The best everything a woman needs.

Sarah D

Nov 6, 2016

What an efficient, holistic experience! Maryam is a pro and handled my curly mop with precision and confidence in record time! The ambience and service are as soothing and warm as the bottomless tea. And thanks for letting my 6 yrs old entertain spouses in the waiting area!

Jaime Moss

Jul 3, 2014

I had an amazing experience with stylist Liz. She really understand how to give a flawless shape smooth shape to hair and truly cares about getting it right. I rarely am ever happy with hair cuts especially when I'm not sure what I really want *yes I'm one of those customers, but Liz was very patient and we were able to do an extremely flattering cut with very little direction. Thanks so much Liz! Extremely happy with the stylist and how friendly and accommodating everyone was. The products here are also great. Aveda gives back and does not test on animals and their products smell amazing! Enjoy!

brittany hobart

May 26, 2013

MADISON! She is seriously the best colorist I've ever had. She is very professional, and extremely good at what she does. I've never loved my hair color more. I have gotten so many compliments. Definitely recommend going to her. She's also very personable and friendly and makes your experience comfortable and pleasant.