Ulta Beauty

Claim Salon

3.6 Google Review

Direction Bookmark

10925 Kinross Ave, Los Angeles, California, 90024, United States

(310) 443-0007 www.ulta.com/stores/los-angeles-1315

Read our guidelines for reviews

Write a Review

Be the first to write a review.

Reload

Google Reviews

Susanna Vargo

Nov 20, 2017

Was in yesterday for the "soft opening". Store is nice, staff very friendly and helpful, but the check out process was terrible. I know they're just opening so they are still working out their kinks, but it took way longer than it should have. First off there were 2 girls checking people out, and 3 others scrambling around. After the customer in front of me finished the cashier was wandering around looking confused, and then finally another cashier came up to check me out. All of the girls are talking about what the shift is supposed to end. Apparently there was some confusion on how late they were all supposed to be scheduled since it was a Sunday and there was a soft opening event. During my check out the process was interrupted two times by the manager coming up and the cashier conversing with her. The first time was related to what time they are scheduled to, and the second time I don't remember. It was definitely not a time pressing topic and should have waited. It was just really irritating because everyone was more worried about what time they will leave rather than giving attentive service. The cashier was not able to multi-task speaking with the manager and checking me out, so this slowed the process down a lot.

Jessica N

Dec 3, 2017

On opening weekend, the manager was so extraordinarily rude. Between the soft opening and the grand opening I had already shopped there 3 times. Only today was there a turn off. With a soft opening, there is bound to be some sort of mess so I wasn’t bothered but today, and with specifically the manager, I’m now quite turned off from shopping here. She interacted with me with such an unprofessional and rude manner and it doesn’t seem like the employees quite enjoy her either so, if she’s going to keep being behind the register/on the floor then I would best avoid even going here. I was excited for a closer ulta but I will continue taking my business to the Culver City ulta with a much better customer service trained staff/managers.