Fool me once, shame on you. Fool me twice, shame on me.
This review is for Jenny.
I was in the Diamond Bar area for a weekend and at the recommendation of a friend went to Jenny's Hair Salon to get a digital perm. It was suggested to me to have Sonny do my hair so a week in advance I made an appointment with her on June 27th at 11am.
A bit of background: I had a digital perm done in June 2013 up in the Bay Area. At that hair salon, they booked clients in intervals and would only work on two customers at a time to ensure each person had the right amount of quality care. When I called Jenny and she booked me immediately, perhaps that should have raised a red flag.
Around comes June 27th. As I enter the establishment, I am directed to a chair but lo and behold, the lady doesn't introduce herself. (Red Flag #2) She tells my family the digital perm will take 1.5 to 2 hours so they decide to just stick around the shopping center. Last time it took 3 hours for my perm up in the bay. A decrease in 33-50% on the perm process time? I should have known something was up. (Red Flag #3)
All seems to go well. I don't speak Korean so after exchanging a few words about who recommended me, the lady (who I now know to be Jenny), says little and works on my hair. All seems fine until I realize that while I have curlers in my hair, there are no wires in sight. (Red Flag #4) Could this be a new kind of digital perm that doesn't require wires I ask myself? At the time I thought so. But while she was doing my hair, Jenny was also attending to about 6 other people who came in and out during my perm process.
All I can guess is that she forgot. She forgot the most iconic step of a digital perm. Connecting the wires to the curlers. Thank you Jenny.
I realized all this when I had returned to San Diego, about 2 hours away from the salon and my hair is as straight as it was before. I called the salon to figure out exactly who did my hair. Jenny on the phone said she would call me back in 10 minutes and of course, she did not call so I had to follow up. She now says that I can go back to get it checked and re-done.
Fool me once, shame on you. Fool me twice, shame on me. There is no way I will let that woman touch my hair again. If I ever go back to this salon it will be to get a refund. $120 and three hours of my time is not worth my now straight-as-before hair.
Yes, Jenny's Hair Salon may be nice and clean. Perhaps if you speak Korean you'll have a better time. I hope all your experiences turn out better than mine.
Byung Kim
John Houser
Adriee Wong
Margaret Du
Jennie Kim
