I haven't even gone in for service yet, and I'm already disappointed. I bought two Groupons -- one for facial and one for hot stone massage. I had to leave three messages before someone called me back to schedule an appointment. Was told I couldn't have both services on the same day, so have to come in on separate days. And, the soonest appointments were not for another month. Apparently, they only have one masseuse and one person doing facials. Moreover, the person on the phone (Sarai?) was less than apologetic. So much for customer service.
7/2/16 update -- I went in for facial and told that there were no appointments for me. When I talked to owner, Judy, she said that Groupon had notified them yesterday that I was being refunded for services. When I asked why I was not called about appointment cancellation, I was told that Groupon was supposed to call me. I pressed that the appointment was with and through them, and she raised her voice to say Groupon was supposed to call me. She offered no apology or explanation. When I called Groupon, they confirmed that a refund had been requested, not by Groupon, but by the merchant.
Also, the place was in shambles...boxes everywhere and nowhere to sit. They may going out of business.