I read all these wonderful reviews so I felt confident I was going to the right place. The stylist I saw was Rachel. I took pictures of a few balayage styles to show her that I liked, including one a client of hers posted. The stylist ended up bleaching my entire head of hair except for a couple of inches at the roots. I felt uncomfortable and had a bad feeling the entire time I was in the chair but decided to trust the stylist. When she finished, I tried not to act upset that she had just made all of my hair bleach blonde instead of giving me the pretty highlighted balayage look. I thought maybe the new color was just different from what I was used to and hoped I would get used to it in a couple of days and would maybe like it eventually. That was not the case. My hair looked awful and trashy, and I was embarrassed to go out in public.It was so bad, I wondered if she had done this to my hair on purpose. And not only did my hair look horrible, it was horribly damaged from whatever she did to it. I have debated writing a review because I know people make mistakes, but I am still paying for this mistake. Over a year later and the texture of my long hair is still not what it used to be as it is still very damaged. I should have demanded a refund when it happened. I have since found a salon that keeps the health of my hair in mind and goes out of their way to make sure I get exactly what I ask for.