I went once and had a haircut with a person who I made an appointment for a month and a half out, then when I went back that person was no longer working there, and I had not received any word of the canceled appointment or an attempt to get me squared away with a different person despite their calendar still having the appointment on the books. At that point, the person who is Manning the desk should find a way any way to fit me in then. They did not do this and instead apologise sed over and over. At this point I decided that no matter how good the haircut was the first time, if they didn't care enough to save me the drive over and reschedule that this place wasn't worth my time and money. I would guess it isn't worth yours either.