Betru Salon

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4.7 Google Review

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7818 Old Georgetown Rd, Bethesda, Maryland, 20814, United States

(301) 654-4808 privehairsalon.com

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Google Reviews

Katie Wilson

Nov 29, 2017

Friendly and talented staff. Highly recommend this salon!

nicolas gonzalez

Oct 25, 2017

pricey, but a consistent very good haircut.

Katya Galperina

Sep 17, 2016

I was appalled at the treatment I received at Betru Salon. Truly, this was an experience I will never forget. The complete lack of respect and regard of my time and person made me feel like a second-class citizen. My family almost didn't believe me when I told them of this. I had an exciting Friday night planned, and I had called to schedule my appointment several days in advance. I had heard good things, and was excited to get my hair done. After successfully scheduling my appointment for early Friday afternoon, I was asked about how I had found Betru Salon, to which I answered that someone who had worked there earlier had referred me. After I said that, the employee scheduling my appointment left and came back awhile later, telling me that everything was set and that they were going to see me Friday. I really didn’t think that anything was wrong and was looking forward to my appointment, so imagine my surprise when Friday morning, just 2 hours before my appointment, when I received a call from the salon informing me that I was not welcome there. To quote exactly, “We feel uncomfortable cutting your hair.” ...What? I of course was shocked and wanted to know the reason. I was informed by the manager that they so suddenly and brashly canceled my appointment because they felt uncomfortable servicing someone who had been referred to them by that particular ex-employee. They didn’t even apologize for canceling so late, and for such a reason. I don’t care what kind of issues they may have had with their old employee, I had no part in it and I do not see why I have to be so rudely cancelled upon simply because I had talked with that employee once in my life when I was cutting my hair at the different salon. I would understand if they had outright told me from the start that I was not welcome in their salon, but no, they had waited 2 hours until my appointment to abruptly call me and inform me that my patronage as a customer was apparently loathsome even as an idea (not in those exact words, but that is the general impression I was getting). I don’t know to what extent they can refuse me service, but associating with one of their ex-employees who they apparently have an issue with (I had no idea about any of this beforehand) is in no way a plausible reason. I do not know that such a policy exists or is acceptable literally anywhere else. Refusal of service would only be warranted where the customer’s presence would somehow be distracting to the wellbeing, safety, or welfare of the other people in the business and the business itself, and I do not see how I fit in any of those categories. You have to treat all your customers equally under the law. Betru Salon runs a bad business model, and I was treated without the least bit of common courtesy or respect towards my time and my feelings. I was left with just a couple of hours to hurriedly find another salon and get my hair done for my big night. I would never recommend this place to anyone I know. I spoke with the manager and asked to speak with the owner. I was told that I would receive a call later in the day; I had still not received one. Apparently, customer satisfaction, as well as common respect and courtesy, are not high on the list of this salon’s priorities.

Liesl Groberg

Jan 19, 2013

I have been going here for over 6 years, and this salon has consistently been excellent. When my original stylist left to move to California, I took it as an opportunity to try something a little closer to my house. I asked lots of people where they went and found a popular salon that was a little more convenient for me. That was really not a good experience, though I tried to stick it out for a while hoping it would smooth out. I realized I'd gotten accustomed to great service and great hair with no drama every single time. So I went back to SP, and I will never leave again! Now I usually see Christy and she is terrific, but I've had appointments with other people too and every single person there is professional, friendly and skilled. Two of my friends go to Carlos and they are similarly loyal and delighted with the place. Also Isabel, who manages reception, is incredibly friendly and on the ball. I hope this place never changes!

J S

Feb 4, 2015

I originally had my appointment for female cut & blowdry with another stylis at Privet. I called two days before my 11 AM SAT appointment to change to Tais. Depending on what your hair goals are I would suggest you get Tais!! (Tah-eece) SHE IS AMAZING! I logged onto Yelp and Google, combining the reviews I decided to take a 8:15 AM SAT appointment (the last she had). For $75 (SO CHEAP! EEK!) I got an amazing trim/cut with a GREAT blow dry. It lasted throughout the night. My hair is puerto rican. It is dark, big loose curls when dry, wavy when wet, super shiny and great color. I wanted to go to a hair stylist that understood this is my goal- TO MAINTAIN MY GOD GIVEN HAIR, not to tease it, chop it, flatten it, or appear to have tight curls. So when I saw online pictures of Tais's work I had to switch!! Long, luxurious color and curls appear to be a specialty of hers. Although I am not ready to change my color yet I am so excited to have found my colorist. She doesn't plan on moving far in the future either! Tais was very honest with my hair goals and gave me a strict regiment to reach my goals. What I loved best about Tais is her recommendations did not involve super expensive salon product! She did send me home with two samples but also recommended an at home style remedy. I arrived 5 min early and the salon was already buzzing! The salon itself makes excellent use of the limited space. I think there were 8 chairs, friendly stylists, friendly receptionist, helpful staff and 2 shampoo chairs. The receptionist offers to take your jacket and even pop a few quaters in a forgotten about meter! There was a separate space to change into a gown for hair washing and hang any sweaters or jackets for comfort. Drink are offered, coffee, tea, water, soda (no wine :( - I have been spoiled by Northern VA salons offering alcohol during your visit ). I really enjoyed my visit, she was prompt and on time. Her next client was arriving as I was getting out of my chair. VERY PLEASED WITH THIS SALON, THE STAFF, AND MY EXPERIENCE.