I gave this salon location a second opportunity. My first experience was about four months ago I called ahead and made an appointment, walked into the salon, all the hairdressers were busy. There was no sign in sheet so I sat down. Nobody bothered saying good afternoon, or welcome. I waited more than an hour before anybody even came up to me to ask me what I needed. I was very satisfied with my hair and a free treatment they offered. Today I called at around 12 noon to make an appointment for my friend and I for 4:30 PM. On the phone the lady did not even ask our names for the appointment all she said was OK you guys can come in. We arrive to the salon at 4:32 PM and everybody seem to be busy they told us to take a seat within 10 minutes they had washed our hair and again made us wait I ended up leaving the salon at 5:20 after waiting for a little less than an hour. I did ask if I owed anything for the wash but I was told no so I left. It is ridiculous the amount of waiting that you have to do at the salon where you made an appointment. I highly recommend the Wheaton location 10 times better more attentive personnel. I will be going only to the Wheaton location from now on. I gave 2 stars bc they do treat you well once you're seated.
-------------Spanish
Yo le di 2 oportunidades a este local (suelo ir al de Wheaton). Mi primera experiencia fue hace como 4 meses. Llame antes de ir para hacer cita. Cuando llegue todos estaban ocupados y me vieron entrar pero nadie me dijo Buen Día o bienvenida así que tome asiento. Espere más de una hora antes que alguien siquiera me saludara. Ya cuando me sentaron me ofrecieron un tratamiento. Quede encantada. Hoy llame como a las 12 del mediodía para dos citas una para mi y otra para mi amiga para las 4:30. La muchacha en el teléfono ni siquiera me pidió el nombre para quien era la cita solo me dijo "si claro venganse". Llegamos a las 4:32 y todos estaban ocupados. Nos sentaron. Y como a los 10 mins nos lavaron el cabello. Me fui del salón con cabello mojado a las 5:20 por tanta espera. Les pregunté si debía algo por el lavado me dijiero que no y me fui. Es sinceramente ridiculo que alguien llame para hacer cita y que no respeten eso. Mil veces recomiendo el asking de Wheaton. Le doy 2 estrellas porque ya cuando te han sentado té tan buena trata.