Surprisingly good customer service and nice people doing hair working there!! Very Fast to complete once you are in the chair, though a bit of wait for a walk in,wasn't too bad as the customers there were also mostly very friendly and nice. Very professional front desk manager who is very knowledgeable about the process and options. My hair turned out very nice and has held up nice for a month now ( got the partial weave w/leave out option) I didn't like the nickel and diming for a pack of hair and a different sew pattern, etc.. etc.. but I hadn't gotten weave regularly in so long - many places may be the same. Overall I would say I would definitely recommend giving them a try.