I had Sarah this afternoon. I went in for a women's cut and face-framing highlights. I had a picture with me, and she was very patient and attentive and gave me exactly what I wanted!It was an excellent first-time coloring experience. However, I wasn't told that the toner that was used to highlight just a few strands of my hair would be $25...I wish I had known going in, and I wasn't told this was an additional charge when I was in the chair. (I went in thinking it was the $28 haircut fee + the highlighting fee. As far as I can see, there is no note that toner is required, but that could just be ignorance on my part, as I've never colored my hair before. It is listed on their website, and the receptionist had a list of fees at the counter.) Overall, I highly recommend the studio, but I'll be sure to double check the prices before heading upstairs next time.