I waited a hour, never got a hair cut. Not the first time but this will be the last. Also got to listen to one of the stylist pass judgement on people who have kids young and need help from family. So disgusted!!! My family will not be coming to this place again. I called at about 12:45 to make an appointment, mentioned I was flexible with time and stylist and asked if they had an appointment around 2, I just wanted a trim..was told yes and it was made. I arrived at 2:03 and was told, "she (the stylist) was almost done and it would be just a few min." No big deal!! 2:55 comes around and I leave. no one has spoken to me since the initial conversation when I arrived. Stylists have finished with other clients and gone to lunch. Which is fine people have to eat!! Just communicate with me!! If I needed to come back that would have been fine, just communicate with someone that is sitting there for nearly an hour. not to mention the conversion I got to listen to the whole time about people who have kids young. 😑 So if you make a same day appointment I guess it wOuld be best to clarify if they actually want you to come at that time or a hour or 2 later.