Great Clips

Claim Salon

4.4 Google Review

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11101-3 Old St Augustine Rd, Jacksonville, Florida, 32257, United States

(904) 292-2383 www.greatclips.com/salons/5915

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Google Reviews

Andy Busch

Jan 7, 2018

I brought my 3 year old son in for his first "real" haircut. Stylist could not have done a better job working with him. She was patient and professional and seemed to know all the tricks in keeping him entertained, relaxed, and still. He enjoyed the experience and will be coming back.

Erin McGeever

Dec 21, 2017

Normally very happy with service and Shay or Hannah cutting hair. Just returned home without haircut. Went in this morning and was told Shay would be in at 3. Person asked if I was coming back and I said yes. Went back...same person said, “oh, she is off today.” Seems like a pattern as there was a man sitting who had called in as well and was told same thing. He was happy to wait for someone else. I was not as I have had a bad experience before in doing that. Shop was not busy either time I went in today. An apology would have been nice for wasting my time. All she wanted to know was if I was coming back tomorrow.

Eric Kennedy

Dec 15, 2017

Tess was amazing!! Nobody every gets the hair style right when I explain it to them but she did great. Will definitely be coming back

Christopher Banas

Nov 23, 2017

Love being able to check in online. Short wait times. Always cut the way I ask.

Star Viper911

Aug 13, 2017

I have been bringing my son here for some time now and only once have I ever been treated poorly here (about 3 yrs ago) until today. Today I feel as if I was spoken to like I was stupid and the customer service I am used to receiving here is just not what I got. I have not seen the young lady that assisted me here before. She didnt seem to care about us (my two kids and myself) as customers truely. Pretty upset over this. I was having an issue understanding the check in process and rather than explain it to me for the future she checked me in standing there. I rechecked myself in through the app to verify I did it correctly while standing with her and she must have taken us out because when I got home there was no est time for me. I called back to see what was happening and she said she quoted a time for me to come back when I was there and that's when I needed to come back. I don't understand why I was taken out of the app check in or why that wasn't communicated to me verbally. Again I usually have great experiences here and my son feels good when leaving this location but today that was not the case. We had our names taken off the list and decided to go elsewhere.