Absolutely amazing! It was my first time getting my hair done professionally and I was nervous because of the stories you hear from other salons. Vanessa went above and beyond! I wanted balayage and she did that and shadow roots in order for the color to look more natural. She is very well educated on hair, products, the chemistry behind it all! She was so friendly and made me feel comfortable. In the time that she spent doing my hair, she made sure it was all right and took her time for every piece, even near the end of the 4 hour appointment. There wasn't any surprise charges when I went to pay (actually got a discount!). I am not one to spend a lot getting my hair done, but this experience has changed my perspective because of how great Bangz is under Vanessa's management! I would recommend 10/10 if it's your first time getting your hair done or thousandth. Great service and even greater people!