Everything about my experience except for the friendly receptionist was awful. My hair was not even close to the color that I wanted, my cut was OK but the blow dry was ridiculous, might as well let it air dry. I had the the worst pedicure of my life, they don't use a scrub, or any kind of lotion, nothing in the water, they don't remove the dead skin from your feet because they don't use the proper tools, the gel machine kept falling off of the pedicure chair when she was balancing it on my feet, no massage. I could have gone to my regular mail salon and received 10x the service for half the price and my manicure was done standing up at the pedicure chair after my pedicure. We could have easily sat at the station and done the manicure but it was done standing up in the pedicure chair. Definitely far from the "spa" it claims to be. I'll never go back that's for sure.