DO NOT GO HERE!! A friend bought me a very expensive spa package that allowed for me to choose 4 different services. When I tried to redeem my gift, the OWNER, said she wasn’t sure if she could honor my spa package because this was a deal they were no longer offering (may I add this package hadn’t even expired yet). I scheduled two services and still had 2 more left. The owner didn’t have the teeth whitening machine and told me she would call me back regarding the other service I wanted (facial) but NEVER called. When called again to ask what other services would I be eligible for since she can no longer honor those particular services, she said that I was already getting a good deal on what I’ve already received ($100 for a cut and conditioning, not including tip for two different ppl bc each service needed to be scheduled separately). Therefore, I was completely jipped and scammed, they used this “package†as a bait and switch!!
Summary:
- stylist made me wait 30 mins for my cut
- salon sells “packages†and doesn’t even honor them
- OWNER is extremely unprofessional- she did NOT get back to me regarding facial appointment... she didn’t completely honor my package - a professional salon would’ve offered a substitution on services since it’s not my fault that she no longer carries the equipment for the services pertaining to my original package!!!!
**very rarely do I give a service failure comment but this was incredibly disheartening and I wouldn’t want this to happen to anyone else!**