I waited almost an hour past my scheduled appointment and when I asked to be rescheduled/what was going on, was finally told she was almost ready for me. The one thing I hate is being placed under the heat while my color develops because it fries my hair...well she did just that. I'm now dealing with fried/frizzy hair and among all the blow drying I could see bits of my hair flying away forever making me look like a porcupine on top. Although the finished product looked kind of pretty that day I'll likely not return because where the hair is fried keeps breaking off no matter how gentle I treat it. Was not happy with the cleanliness of the storefront salon either.