This had to be one of the worst experiences I've ever had at a hair salon. My appointment was at noon, so since this was my first time visiting this particular salon I made sure to arrive early (11:45) because I had no clue where it was. I find parking (which was easy and the best part of my experience) and attempt to find the salon. I had some difficulty so I text Rae to inform her I was outside but couldn't find the suite. I never received a text from her. So I accosted a young lady on the street for me and she pointed me in the direction I needed to go. I enter the salon and was informed Rae would be with me. I take a seat and text her again that I was there (I wasn't familiar with her so I didn't know what she looked like). I never received a text or anything acknowledging that she knew I was there. So I wait, and 50 minutes later she approaches me (no hi, how are you or anything) and asks "Are you here for Rae?" I reply yes, and she informs me she'll be right with me. I was finally called to come upstairs 30 minutes later to get my hair braided down for my sew in. This process was pretty quick. I was told to go back downstairs and wait. At this point I saw two young ladies come and go from her chair that we're apparently scheduled at the same time that I was. So I waited another hour and a half until she finished her other clients. (I'm still asking myself why the heck I didn't leave!) I finally get in the chair and get my hair done, which felt rushed. Now I hadn't had a sew in, in about 2 years so I wasn't sure what the new protocol was. I certainly thought sew-ins came with a cut and style but I guess I was wrong. She advised me that I could come back in a few weeks for a wash, and cut...???? I didn't get out of the salon until 4:30. Needless to say 3 weeks after getting my sew in done it is coming out! My tracks are lifting and the hair I purchased from her sheds horribly. My head itches like crazy because my stylist never even greased my scalp (but told me to come washed with NO oils in my hair). I am so disappointed in this experience. I have been to some of the top stylist and salons in Atlanta and have NEVER waited this long nor have I received such poor service. Basically this was a $450 waste. I'm not writing this review to bash this young stylist but in hopes that she will remember to make her clients experience nothing short of wonderful.