I've been coming to Too Groovy off and on for over a decade generally experiencing mediocre service. I continued to patronize because of both the convenience and their specializing in natural hair care. Yesterday I had an appointment with a stylist at 11 am. I sat for 45 minutes, and no one made any attempts to update me. I had to approach the front desk to learn that the stylist had an emergency with her kid and wasn't even in the shop. One of the assistants came down and offered to get me started (she was very polite) and also gave me the option to get another stylist. Kayla (stylist) came over and offered to take care of me. Kayla was the epitome of kind and professional. I allowed her to service me, and I could not be happier! My hair has not looked this great since some of the old stylists left Too Groovy years ago. Kayla is young but is awesome. These 5 stars are for her! If any member of management reads this, please brush up on customer service with the front desk girls, and offer serious training to the dark skinned girl with the glasses (possibly shampoo girl) who works downstairs because her attitude is horrible. Every time I see her she is either moping or being rude.