This place is the most horrible experience I've ever had in my life due to the owner, who is supposed to be customer care!!! Lena I suppose did my hair the first time, and I'm sure she did her best. However, was unable to cut my hair the way I wanted it, even with pictures. I walked out of there devastated, because I work hard for my money. I still paid my bill and tipped her out of the kindness of my heart because of her great personality which was noted. Wish I could show the picture. Lena not very good if you want a short haircut. Decide to grow butchered hair out and try out the owner, he was so rude, and instead of doing an honest assessment to the damage done, he aggressively pulled random pieces of hair telling me "look you see this" "It's even" "well maybe the sides is a little off" because he felt offended that I complained. I thought the first time with Lena was devastating but leaving there the second time without a cut and being attacked by the owner was more traumatizing then the cut I got!! Rather than trying to get in the solution, he kept trying to defend his ego very rudely, and would not be open to any possible mistakes. I did my best to be honest in a most tactful way wanting to leave out the past damages to my hair and start fresh! All I was looking for is a good cut. Very poor customer service, and very poor client care, worst poor poor communication. Thank god I did not let him touch my hair, he looked like a demon if you ask me!!! Whatever you people do, just know that he is not good at admitting mistakes. God forbid you have any complaints!!! He's wolf in sheep's clothing!!!