Made an appointment for 6:00PM with Peggy, was told we would be called in about 6-7 minutes. At 6:25PM, we were finally called with Andrea. Not sure why there was a change. Haircut was quick and easy. My daughter had a iPad to watch during her haircut. She even got a certificate for her first haircut with a picture and lock of hair. I overheard a lady ahead of us was compensated with something for a 20 minute wait. We waited 25 minutes, bought a few small things there and did not receive any compensation for a 35 minute wait. I don't think I'll return anytime soon. Appointments seem like they are 15 minutes apart, but that seems crowded and they don't run on time.