Ulta Beauty

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3.0 Google Review

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Chicago, Illinois, 60605, United States

(312) 583-0554 www.ulta.com/stores/chicago-il-423

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Google Reviews

Alyssa Chappell

Dec 31, 2017

I made a reservation for makeup service and some how it got messed up. I didn’t get upset or freak out cause technology isn’t perfect nonetheless Julina came through and saved my night. She asked other artist to fit me in if they could and offered to do it as well if her client didn’t show. Well her Client didn’t show and she did honor her offer. So Julina starts doing my makeup at about 5:30 mind you they close at 6:00pm. I left out at 6:30 because Julina didn’t want to half step the process. My experience with her was beyond my expectations. Her conversation was great and she was still in a great upbeat mood despite being there all day. I would recommend her to any one. Thanks to her boss Alyssa as well as Andrea for being patient and helping her.

Adis M.

Feb 4, 2018

Very clean and organized store!! Very helpful staff thank u

Tanvee Agrawal

Jan 23, 2018

Before I start explaining my 2 star review, it is the mix of 5 star experience of hair cut and style done by Quanna at the Roosevelt collection outlet and 0 star review from their misleading website and customer service. I strongly recommend Quanna who is a master stylist and gave a lot of love to my hair. While she was cutting my hair precisely I had decided to tip her $10. Flashback - I booked my appointment a night before where I clearly told about my $30 first time customer. My appointment was booked around 7:15 pm on 01/12/2018 and I was told I will have to produce the coupon while paying. During the last week I had tried creating an online profile and take appointment but there was error all 3 times I tried. On the website Quanna cut and style was for $47. Post-cut experience - At the counter I was given a bill of $57 and I showed my coupon. My hairdresser neither had any idea about such discount going on nor her charge to be $47 on the website. She said she can give 20% off and asked me to proceed to payment counter for payment. I took the discounted bill and went to payments. On explaining the scene to cashier, she asked for a moment and went to talk to someone. She unaffectedly said 'WE CANNOT DO ANYTHING AT THE MOMENT'. I paid the amount and walked away. I was so angry at Ulta management that I did not pay any tip for Quanna. She deserves an additional tip over the $46 that I had to pay. All in all, I highly recommend Quanna for her great skill and love she has for her work. Sincere and professional hair dresser.

Jill Syftestad

Sep 25, 2017

I had a horrible experience this past Saturday while having my daughter's hair blown out for homecoming. I tried to make an appt on the website to select a stylist and time. After multiple attempts to create an account and book appointment, I was unable to select the time shown available. The manager indicated it was due to the fact that stylists were not available during that time even though it let me select. After 30 minutes of trying to book online, contacted the store indicating I wanted a blow out and soft waves. The stylist did not quote a price but the website shows 27 for blowout up to 37 for style so that was my understanding and this was my second visit and the price aligned with what I paid. After booking the appointment, I received 2 phone calls while at my daughter's cross country meet from the stylist asking to switch appointments. I agree to move it up then I got a call back asking to move it back. Flash forward, it's now time to pay the bill and I'm presented with a receipt for 57.00, a blow out for 47 and 10.00 for style. I questioned the pricing on the list at the register and the manager indicated my stylist charges more. After mentioning that I was assigned a stylist when I called to make the appointment and this was not communicated during the booking she went back to the stylist to adjust the price by 10.00. What angered me most is the manager said the stylist communicated this to me during the booking which is a lie. At no time during the booking did the stylist indicate her charges, she only contacted me to switch my appointment. I will not go back to Ulta again for hair styling. I plan to contact the store again today to let them know about the experience.

Miss Incognita

Apr 1, 2017

No one at this location asks if you need help, even though you clearly passed them looking confused multiple times. When you ask for help, you feel like you're bothering them. Those people at the high end makeup side love to stand together and chitchat. Only nice personality was the cashier. I'm sorry Ulta, I love your products though.