Tangles Salon & Spa

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4.1 Google Review

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6724 E State Blvd, Fort Wayne, Indiana, 46815, United States

(260) 485-9160 www.tanglesfortwayne.com

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Google Reviews

Dan Surface

Feb 27, 2018

Carrie always does a great job and the entire staff of Tangles is always super-friendly! Highly recommend.

Laurie Robinson

Oct 14, 2017

Allison did a amazing job on my hair everyone should ask ask for her...she was very happy and friendly and full of life..I can't say enough good things ..very clean and great service there..

Christopher Busche

Aug 26, 2017

Friendly, wonderful atmosphere! Bobbie Joe is WONDERFUL!

allieeeb1

Dec 21, 2016

Worst experience at a salon EVER. I came in trying to match my hair to a set of extensions. This girl dyed my hair twice to try matching and my blonde wouldn't budge. I heard her friend who also worked there pull her aside saying "use this to make her hair a little darker, but only leave it on for ten minutes". Mind you I heard every single word her friend said "TEN minutes". So what does this girl do...leaves it on for over an hour while she was cutting another customers hair...I even interrupted her twice and scared out of my mind told her "I heard your friend say only ten minutes? It's been over half an hour" she told me "no we can leave it on as long as we want, it will only get so dark and then it's done".....I AGAIN around the hour point told her "I think it's been on too long". During that hour she kept giving me the dirtiest looks and scuffing about me interrupting her..after that hour she cleaned my hair and kept saying "uh oh.." while washing it...she sat me down but had me facing away from the mirror. All the girls around had horror faces on their looks. The idiot wouldn't even turn me around to look at the mirror so I did myself. I started crying immediately. The whole bottom of my hair was a very ugly faded brown and the top was pure green....NEVER once during this process did she ever apologize. The owner had to come in and were trying to think what to do. Mind you I was there for seven hours at this point. The store was already closing. I had to remind the owner to just do a Malibu treatment (never ever went to cosmetology school, but of all the so called "professionals" in there I had to come up with a solution...)Did it, my hair was normal looking so I took it as it was..I was still in tears though, because at the time I had a photo shoot in a few days. While still crying all my friends text me (who went to school for cosmetology) to not pay a dime that places like them have insurance for situations like this. The owner who was drunk and joked about being so drunk never apologized and wouldn't let me leave for paying at least $50. She kept saying to come back the next day to fix it. All my friends told me to go back and make them fix it. She had to cut three inches off my hair from the horrible dead ends made from the treatments from the day before..she couldn't fix it at all. Went to a new salon and paid $200 to just go back to platinum blonde and I stayed that light for years fearing of ever going a darker blonde again. My first experience ever at Tangles and my last, I've told many of my friends ever since to never trust that salon. In the end I lost $250, three inches of my hair that wasn't even damaged till after that first night there and I stayed ten hours at Tangles the first night of them ruining it....the owner the next day said as softly as she could so the other customers couldn't hear her "turns out you were right, your girl left that color on your hair too long" but never got an apology.

Tracy Martin

Sep 15, 2016

Not a good experience for my first time going there. She had burnt my ear with a straightener and never offered for me to see the back. The stylist knew I wasn't happy with the cut. She told me "in a couple of days if your still not happy to come back and she'll try to do something else". I had told her it looks nothing like the picture that I had shown her. She seemed rushed because her next appointment was there. There's no way I would go back.