Horrible scheduling practice and needless to say besides attractive set up for kids, there is no other talent at this location.
We booked our appointment and on the day informed in good faith that we’ll be 2-5 mins late. We were told we are not allowed to delay beyond 5 mins and we said okay. We reached 2-3 mins late and not 5, but waited in line to check in (while someone was paying and checking out). By the time my wife reached the counter, it was (just) 5 mins past our apt time and to our surprise the lady at the counter goes “you need to reschedule”!!! I mean seriously??? Even after informing in adjacent and being there within the permissible window (so gracious of them), we still get this treatment??? The reality to us seemed like they booked more than they could handle and gave this BS reason to us.
Definitely would not step there again and will also inform others about the same.