I've been a regular customer for over 10 years, since the old location (where I had been going for many more years). The owner is very kind and always has taken good care of my hair. I've changed styles a few times over the years and she is always helpful with recommendations. As a business professional, my appearance is important to me, my customers, as well as my vendors. I can't begin to guess the number of complaints I've received through the years. The negative reviews seem unfounded. If your mother was in pain, she needs to speak up. This is a hair salon, not a psychic. If your hair cut was "unmanageable", go back to her and not another salon. I've never had an issue with my cut but if I wasn't happy, I highly doubt I would be turned away. The owner is, as many reviews state, exceptionally kind. Prices are reasonable. Location is far from my home but well worth the drive.