I'm 39 and my hair is thinning. I was not sure of what I wanted apart from dead ends cut off. Kennedy listened to my dilemma and gave her advice to suit my over all daily look which is really simple. Shampoo, conditioner, trim, some layers, and then she asked me how I wanted it styled? I told her to style it in anyway she thought best. She styled my hair with a blow out, and I LOVED how it looks. Nothing drastic, but I felt less drab, and more peppy!!☺