Brocatos Studio of Hair Design

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3.3 Google Review

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2500 Boston St, Baltimore, Maryland, 21224, United States

(410) 558-0047 www.brocatos.com

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Google Reviews

Laura Engel

Oct 17, 2017

Danielle, who is new to the salon, is fantastic! So friendly and passionate about what she does. I loved how she consulted me about my blonde hair to achieve the look I wanted. Super friendly, thanks!

Sadie Rae

May 16, 2017

Awful! Worst customer service! This was an awful experience and I would not recommend this place to anyone. I showed the stylist what I wanted and let her know that even if it couldn't be exact as long as it wasn't warm tones I would be happy. She let me know that it could definitely be done! After almost 4 hours in the salon I walked out a red head. I was clearly disappointed and she could tell that it wasn't what I wanted but told me she was fearful that giving me what I had actually asked for my hair would be damaged. I told myself I wasn't going to make a big deal out of it then because a.) I didn't want my hair to be damaged either and b.) maybe if I gave it 24 hours it would grow on me. Needless to say it didn't grow on me and after washing it for the first time I realized my hair was in fact EXTREMELY damaged. I contacted the salon very politely and let them know I wasn't happy with the results and I'd like to be refunded for the color portion of my hair (I was happy to pay for the hair cut itself, but when coloring is $165 and it's not what you want I don't think asking for a refund is too much to ask!). The salon VERY rudely told me 'no! that the stylist had told me she couldn't do what I had asked for'. Clearly this wasn't true but it was her word against mine. Additionally, the salon manager kept speaking to the 'dark color on my hair' and 'as much dark color is on my hair'.... my hair had not previously been color treated which I told her multiple times and she refuses to let go of! My intention was in no way to get the stylist in trouble - everyone has off days and at the end of the day I was just looking for a refund. After explaining the full story to the salon manager (only relatively nicely this time) she told me she stood by her response and refused to give me a refund. I asked to be put in contact with the owner and provided her with pictures of what I wanted and how my hair actually turned out so she could see for herself and the salon manager told me should would forward it to the owner. This was on April 24th.... It's not May 10th and I still have not heard from the owner or heard back from the salon manager who I have followed up with multiple times. Talk about poor customer service!

Cinthia Romo

Aug 2, 2016

Very nice people at first. When i went in i asked and showed them a picture of the hair color i wanted, Liz was my stylist and she assured me a couple times my hair was gonna be that color. & it didn't my hair is damaged now & they don't want to fix it with no cost or atleast half price. They said i can go in again but it will be full price. I don't think that's fair. 👎🏻

Elaine Campa

Nov 20, 2015

I have been going to stylist Jenna for several years. I never know what I'm going to get in terms of a style. One time she cut my hair so short and I was so upset, she didn't charge me. Sometimes the cut is fine. Today, however, I was charged $65 for a trim! I came in with curly hair and left with a God awful mess, still wet, on my head. My hair looked much worse than when I came in. The manager (?), lacking any empathy at all, said that perhaps her studio was not a good fit for me. Not with her attitude!