It is almost impossible for working professionals to book a time with them! I have been there twice. They say they're booked for weekends when I have seen that they close at noon itself on Saturdays and are closed on sunday. Once I booked an appointment for Saturday and Jen was very rude with me while cutting my harir! Almost implying that she can give me a bad haircut if she's angry with me coz I came on a Saturday! The last time, I booked an appointment on a weekday, and hust enquired hat their cancellation policy was, which I do at any place where book an appointment. The next thing I know they cancelled my appointment. I called them up to ask for the reason, and she said that because I wanted to know the cancellation policy, she didn't want to book an appointment for me. I don't know about you guys but this was totally absurd for me. I was always polite and friendly with the staff even though they were rude to me during my second visit but this was too much. So I wouldn't recommend this place unless you wanna live your school days and are in the mood to get a scolding from the headmaster. Disgrace to the Aveda brand!