When booking the appointment I asked for a stylist that specialized in thick wavy hair, however, given the results it's clear that request was completely ignored. I provided the stylist with several photos as a reference for what I wanted, we discussed my normal hair routine (I usually never style it or use products so a low-maintenance cut is ideal), went in detail regarding my hair texture, and I asked her to not go shorter than my collar bone. The cut is horrendous. Not only does it look nothing like the reference photos, but the cut itself is uneven (the left is shorter than the right), it is approximately 1.5-2 inches shorter than what I asked for, and there is no evidence of thinning or shaping, which for my hair type is crucial. I now have no choice but to style my hair everyday and I had to buy at least 4 different hair products to make the cut manageable. I can't even go back for fix because I'm terrified of getting a worse cut. Unless you're getting a simple trim, I wouldn't bother with this salon.