I thought it was just me, but I realized after visiting A FEW Ulta Stores, it is NOT ME!!!!
Every time I visit one of the Ulta stores, I am treated with no respect and ignored by VERY UNFRIENDLY STAFF!!!! This happens to me EVERY TIME and EVERY TIME I leave with nothing and go directly to Sephora’s or shop online for what I need!!!!!
Yesterday made me write this review. I asked one of the staff if they had “fake eyelashes and could you help me with them because I am not familiar with them....”. She looked at me and said (with her finger pointed at a direction... “over there on that side...” and walked away. This was AFTER another staff walked away from me. I stood there in disbelief and it was apparent they didn’t want my business!
Perhaps it is the way I look? Perhaps I am not good enough to spend my money at their stores??????? Maybe I don’t fit into their type of clientele?????
I went to their store directly after my appointment with my stylist (photo of me attached, right after my hair appointment and right before my visit to Ulta) At my stylist, we were talking about “false eyelashes” and they suggested I go there, buy a pair and try them before I need to wear them for my daughter’s wedding.
Never EVER again will I step into another Ulta store! If I could give them -5, I would! Too bad Ulta Management don’t read these reviews. They need to retrain their staff!!!!!!!!!!!!!!