HORRIBLE experience with one of the stylists here - Krystina. I scheduled my appointment online and received a text confirmation. I showed up a few minutes before the appointment and she was not there (which, initially, was not a big deal. We all run late, it happens). After a while of waiting, I asked the loft across the hall, a nail technician, if I could sit in her loft while I waited for Krystina (she had one person and they were at the table, no other patrons in her loft) and she rudely told me that I should sit up front instead. Clearly I was unwelcome. I texted Krystina to get an ETA and received: "Oh, I'm sorry, I got the notification of the appointment but I wrote it down wrong. I am not there today."
Really? Not only was I treated rudely in person, the stylist with whom I'd booked my appointment couldn't even be bothered to keep up with her own appointment book. I went across the street to the Jon Thomas Spa where they were more than happy to accommodate my needs on the SAME DAY.