Painful hair managing, I was afraid they'd break it with how rough they were, and they did not understand what I wanted even though they pretended to know exactly. I don't understand how from me saying I wanted a pink ombre they bleached my hair once and told me it was light enough for me to put the color on at home, almost $100 for bleaching my dark brown hair once into a dark blonde color (half, not all of my hair) which is obviously not light enough if you want pastel pink. They could have at least told me, like professionals, that I needed to come again to make it lighter, and then make it pink.